Terms and Conditions

1. Service Provider Identification

2. Purpose

These General Terms and Conditions govern the commercial relationship between Bluebnc Spain SL and users who contract services through the website ilovemallorca.com or through direct contact with our events team.

Our services include:

• Wedding planning and coordination
• Corporate event management
• Hen and stag party organization
• Group accommodation bookings
• Yacht charters for events
• Venue sourcing and booking
• Catering and entertainment coordination
• Transport solutions for groups

3. Booking Process

3.1 Information Request

Users can request information about any service through the contact form, email, phone, or WhatsApp. Our team will respond with a personalized proposal within a maximum of 48 hours.

3.2 Booking Confirmation

The booking will be considered confirmed once:

• The client has accepted the proposal in writing
• The corresponding deposit payment has been received
• The specific service contract has been signed (when applicable)

3.3 Deposits and Payments

Deposits and payment conditions vary by service type:

• Wedding packages: 30% upon confirmation, 40% 90 days before, 30% 30 days before
• Corporate events: 50% upon confirmation, 50% 14 days before
• Yacht charter: 50% upon confirmation, 50% 30 days before
• Venue booking: As per venue terms, typically 30-50% deposit
• Hen/Stag parties: 50% upon confirmation, 50% 30 days before

4. Cancellation Policy

4.1 Wedding Events

• More than 180 days: 100% refund minus administrative fees
• 90-180 days: 50% refund
• Less than 90 days: No refund

4.2 Corporate Events

• More than 60 days: 100% refund minus administrative fees
• 30-60 days: 50% refund
• Less than 30 days: No refund

4.3 Hen/Stag Parties

• More than 45 days: 100% refund minus administrative fees
• 21-45 days: 50% refund
• Less than 21 days: No refund

4.4 Force Majeure Cancellation

In case of adverse weather conditions or circumstances beyond our control that prevent the safe provision of the service, the client will be offered the option to reschedule or receive a full refund.

5. Responsibilities

5.1 Service Provider

Bluebnc Spain SL commits to:

• Provide services as agreed in the contract
• Ensure all venues and providers comply with current regulations
• Have mandatory insurance for each activity
• Address any incidents during service provision
• Maintain professional standards throughout the event

5.2 Client

The client commits to:

• Provide truthful and updated information
• Comply with the rules of use for each venue and service
• Respect agreed schedules and guest counts
• Assume damages caused by negligence or improper use
• Ensure all guests comply with venue regulations

6. Insurance

All our services include mandatory insurance according to Spanish regulations:

• Civil liability insurance
• Passenger accident insurance (yacht charters)
• Event liability insurance
• Comprehensive insurance (vehicles)

7. Data Protection

Personal data provided will be processed in accordance with our Privacy Policy and the General Data Protection Regulation (GDPR).

8. Complaints

For any complaints, clients can contact us through:

• Email: [email protected]
• Phone: +34 971 251 374
• Postal address: Avenida Gabriel Roca 36, Locales A y B, 07014 Palma de Mallorca

9. Applicable Law

These conditions are governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts and Tribunals of Palma de Mallorca, expressly waiving any other jurisdiction that may correspond to them.

10. Contact

Last updated: February 2026